FAQ
FAQ
Among the five plans listed on the Ragic pricing page, the Concurrent Users Plan uses a different licensing calculation mechanism from the default plans (Lite, Professional, and Enterprise).
Ragic's default licensing charges follow the "Per-User Pricing" model, which accounts for the total number of Internal Users and allows all users to log in simultaneously. When we refer to purchasing the Lite, Professional, or Enterprise Plans, we are referring to this default licensing model.
For large organizations, Ragic offers the Concurrent Users Plan, which allows "adding unlimited users but limits the number of concurrent online users".
The Concurrent Users Plan is available only for the Professional and Enterprise Plans. The "$499 per month" plan shown on the pricing page is for the Professional Concurrent Users Plan (allowing up to 10 simultaneous users). For advanced developer features (such as custom JSP scripting), the Enterprise Concurrent Users Plan is also available.
A common misconception is that only the Concurrent Users Plan allows multiple users to log in simultaneously. Ragic is designed for organizations, and we prioritize collaboration. In the default, non-concurrent user plans, "all users can log in at once", with a more flexible standard for simultaneous logins. If your number of users is not very large, the default Lite, Professional, or Enterprise Plans should suffice.
| Plan | Price | Description |
| Professional Concurrent Users Plan | $499/month | Includes 10 concurrent users; additional users can be added for $49.9/month each. |
| Enterprise Concurrent Users Plan | $1399/month | Includes 10 concurrent users; additional users can be added for $139.9/month each. |
If you have more than 10 users, the Concurrent Users Plan may reduce your database licensing costs (e.g., purchasing the 10-user Concurrent Users Plan for a database with 100 users). However, due to its higher cost and limitations on simultaneous logins, this plan is best suited for "large organizations with users who spend relatively little time logged into the database".
If your organization meets these conditions, you can compare the Concurrent Users Plan with the discounted default plan (Per-User Pricing).
Here’s a simple cost comparison using the Professional Plan:
Professional Plan (Per-User Pricing) – 30 Users: $19×30×0.85(discount) = $484.5/month
Professional Plan (Concurrent Users) – 10 Users: $499/month
From this calculation, if you have 30 or fewer users, the Professional Plan (Per-User Pricing) is always more cost-effective than the Concurrent Users Plan. It also offers greater flexibility, as there are no restrictions on simultaneous logins.
Additionally, if most of your users are not internal members of your organization/company—such as suppliers or customers—you don't need to worry. You can add them as External Users, who will not count toward license fees, or you can refer to this article.
